Support
A question, trouble with your account, or something that is not right? Write to us. A person on the team reads every message.
How to reach us
We never ask for your password
No one on the team will ask for your password: not by email, not in game, not on Discord. Never put it in a message to us. If someone asks you for it, it is a scam.
What to put in your message
- Your account name, if you have one. Never your password.
- What happened, and when: the date and roughly what time, with your time zone.
- What you were doing at the time, and any error message, word for word.
- A screenshot, if it helps.
When it is about your account, we only reply to the email address on your account. We never change your password, email address or account details because of an email.
When we reply
We usually reply within a few days. We are a small team, so it can take longer at busy times.
Banned or muted?
If you think a ban or mute on your account is a mistake, you can appeal.
