Appeals
If you think a ban or mute on your account is a mistake, you can ask us to look at it again.
How to appeal
- Write to us by email. Send your appeal to support@starvalleyr3.com from the email address on your account.
- Tell us the details. Put the points below in your message. Short and factual is best.
- We read it and reply. A member of the team reads every appeal and replies by email.
What to include
- Your account name.
- When it started, and when it ends, if you know.
- Whether it is a ban or a mute.
- Why you think it is wrong.
Good to know
- One appeal is enough.
- Send one appeal for each ban or mute. Sending the same appeal again does not make it faster. If you have something new to add, reply in the same email thread.
- How long does it take?
- We usually reply within a few days.
We never ask for your password
Not even in an appeal. Never put your password in your message. If someone offers to lift a ban in return for your password, it is a scam.
